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Careers
Join the PGNO team!
CLINICAL ASSISTANT
Job Type: Full-time
Location: Hybrid in Columbus, OH
Salary: $40,000-$45,000
Benefits:
- 401(k)
- 401(k) matching
- Medical, dental, and vision insurance
- Loan forgiveness
- Paid time off
- Parental leave
- Professional development assistance
Job Summary:
The Clinical Assistant is a full-time employee of Problem Gambling Network of Ohio (PGNO) reporting to the Clinical Director. This position will primarily support the Ohio Gambling Telehealth Network (OGTN), a subsidiary of PGNO. Additional duties will also support PGNO.
This position will involve engagement with the spectrum of the gambling service system, which includes those working in prevention, treatment, recovery, peer supporters, operators, government regulators, as well as local ADAMH Boards.
Key Responsibilities:
- Lead for daytime warm transfer calls from the Ohio Problem Gambling Helpline
- Primary point of contact for calls and emails for OGTN/PGNO for individuals seeking help and services
- Completing intakes for new OGTN clients
- Developing and maintaining a scheduling system for all clinical staff and regularly scheduling intakes and assessments
- Supporting clinical staff in OGTN activities through the Electronic Health Record (EHR) system
- Updating the list of qualified providers throughout the state
- Completing quality assurance calls to gambling treatment providers and the Ohio Problem Gambling Helpline, including tracking and documenting call data
- Tracking referral agreements for newly identified agency providers and updating the Ohio Problem Gambling Helpline with this list
- Providing Peer Support services through OGTN as needed
- Assisting with CARF standards for OGTN
- Other duties as assigned
Qualifications:
- High school diploma or GED
- Ability to work with a team of clinical staff in the provision of treatment services
- Excellent customer service skills
- Strong organizational skills
- Skilled in writing, editing, and proofreading
- Paid or volunteer experience working with nonprofits
- Proficiency with Google Suite, Microsoft Excel, Word, and/or web browser software as well as EHR systems
- Understanding or a willingness to learn about gambling, problem gambling, and gambling disorder
- Ohio Certified Peer Recovery Supporter, or willing to pursue certification
- Lived experience in recovery to include mental health, substance use, and/or problem gambling with lived problem gambling experience preferred
ADMINISTRATIVE ASSISTANT
Job Type: Full-time
Location: Hybrid in Columbus, OH
Salary: $40,000-$45,000
Benefits:
- 401(k)
- 401(k) matching
- Medical, dental, and vision insurance
- Loan forgiveness
- Paid time off
- Parental leave
- Professional development assistance
Job Summary:
The Administrative Assistant is a full-time (40 hours per week) employee of Problem Gambling Network of Ohio (PGNO). We are seeking a reliable and organized Administrative Assistant to manage front desk operations and support daily office activities. This role serves as the first point of contact for visitors and callers and is responsible for reception, phone management, and scheduling to ensure the office runs smoothly.
Key Responsibilities:
- Greet visitors and maintain a welcoming front desk
- Answer and direct incoming phone calls
- Manage appointment scheduling and maintain office calendars
- Coordinate meeting spaces and assist with basic meeting logistics
- Receive and distribute mail and deliveries
- Maintain an organized reception area and support general office operations
- Assist with basic administrative tasks such as data entry, document preparation, and office supply management
Qualifications:
- High school diploma or equivalent
- Prior receptionist or administrative experience preferred
- Strong communication and customer service skills
- Excellent organization and time management abilities
- Proficiency with office software (Microsoft Office or similar)
