Problem Gambling Network of Ohio



Ohio’s Warm Transfer Project



Collaborative Sponsors

Developers and Sponsors of this project include the Ohio Problem Gambling Advisory Board and the Ohio for Responsible Gambling partners: Ohio Casino Control Commission, Ohio Lottery Commission and the Ohio Department of Mental Health and Addiction Services (OhioMHAS). The Problem Gambling Advisory Board is made up of representatives from the Ohio behavioral health system of care, advocates, county Alcohol, Drug Addiction & Mental Health Boards, service providers, members of Ohio for Responsible Gambling, and other interested parties. The group developed a Strategic Plan for Ohio’s Problem Gambling Services in 2016 and has been working on implementation of the plan’s strategies since that time.

Main Purpose

To create and implement a warm transfer process resulting from calls to the Ohio Problem Gambling Helpline that operates 24/7/365 days a year.

Based on information gathered from the United Way of Greater Cleveland, the current vendor for the Ohio Problem Gambling Helpline:

  • Approximately 50-100 callers per month ask for gambling treatment services, and
  • Approximately 60 callers per month call for Gamblers Anonymous meeting locations


To create and implement a warm transfer from the Ohio Problem Gambling Helpline to on-call clinicians during non-business hours (outside of Monday-Friday, 9:00 am – 5:00 pm).

When needed, the certified Alliance of Information and Referral Systems specialists that take the Helpline calls will make a “warm transfer” to Ohio licensed clinicians who will be contracted as on-call and who are Gambling Disorder treatment-qualified and knowledgeable of Ohio’s statewide service system, and who will also have in-depth knowledge of their specific regions of the state. Furthermore, the qualified clinicians will be able to use the list of clinicians and service agencies for referrals at Later, the clinicians will make follow-up calls to track individuals who follow-through with an appointment for services.

PGNO is looking for approximately ten on-call counselors, reasonably dispersed throughout the regions of the state, to provide triage services to those who request to speak with a gambling counselor after being prompted by Ohio Problem Gambling Helpline Specialists. Calls to the Helpline outside of normal business hours can be crucial and providing services to these callers is critical. On-call counselors will be trained and compensated as contractors of PGNO.


After applicant selection, PGNO will host a day-long Retreat in Columbus, Ohio on Friday, May 22nd where selected on-call counselors will receive more information regarding the project, phone operation and standard operating procedures, triage training, and complete needed forms. Attendees at the Retreat will also hear from current Ohio Problem Gambling Helpline staff and Recovery Advocates.

Initial Qualifications for Consideration

Clinicians who are Gambling Treatment-qualified must have a scope of practice that includes specialized training in Gambling Disorder Treatment. Gambling scope of practice can be demonstrated by either holding or actively working towards obtaining the Internationally Certified Gambling Counselor (ICGC) license through the International Gambling Counselor Certification Board (IGCCB) or the gambling endorsement (GAMB) through the Ohio Chemical Dependency Professionals Board (OCDB). For Social Workers and Counselors, treatment of clients with Gambling Disorder must be added to Scope of Practice with appropriate documentation of a minimum of 30 training/educational hours in Gambling Disorder Treatment.


Application will be live Friday, February 28th 2020

Applications will be due Monday, March 30th 2020

 *More project information, requirements and details will be provided on the application and at the Retreat.

**An applicant’s completed application/selection is not an official agreement or confirmation of contractual service.  

Informational Webinar

Problem Gambling Network of Ohio
355 E. Campus View Blvd., Suite 285
Columbus, Ohio 43235

© Problem Gambling Network of Ohio 2020

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