Problem Gambling Network of Ohio

Ohio's Warm Transfer Project On-Call Counselor Application Program Overview

Collaborative Sponsors

Developers and Sponsors of this project include the Ohio Problem Gambling Advisory Board and Ohio for Responsible Gambling (Ohio Casino Control Commission, Ohio Lottery Commission and the Ohio Department of Mental Health and Addiction Services).

Main Purpose of Project

To create and implement a warm transfer process throughout Ohio resulting from calls to the Ohio Problem Gambling Helpline, which operates 24/7/365 days a year.

Goal for On-call Counselor Involvement

To create and implement a warm transfer from the Ohio Problem Gambling Helpline to on-call counselors during non-business hours (outside of Monday-Friday, 9:00 am – 5:00 pm).

When needed, the certified Alliance of Information and Referral Systems (AIRS) specialists that take the Helpline calls will make a ‘warm transfer’ to Ohio licensed clinicians who will be contracted as on-call and who are Gambling Disorder treatment-qualified and knowledgeable of Ohio’s statewide service system, and who will also have in-depth knowledge of their specific regions of the state. Furthermore, the qualified clinicians will be able to use the list of clinicians and service agencies for referrals at www.gamblinghelpohio.org. Later, the clinicians will make follow-up calls to track individuals who follow-through with an appointment for services.

Problem Gambling Network of Ohio
355 E. Campus View Blvd., Suite 285
Columbus, Ohio 43235

© Problem Gambling Network of Ohio 2020

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