Problem Gambling Network of Ohio

Ohio's Warm Transfer Project On-Call Counselor Application Program Overview

Collaborative Sponsors

Developers and Sponsors of this project include the Ohio Problem Gambling Advisory Board and Ohio for Responsible Gambling (Ohio Casino Control Commission, Ohio Lottery Commission and the Ohio Department of Mental Health and Addiction Services).

Main Purpose of Project

To create and implement a warm transfer process throughout Ohio resulting from calls to the Ohio Problem Gambling Helpline, which operates 24/7/365 days a year.

Goal for On-call Counselor Involvement

To create and implement a warm transfer from the Ohio Problem Gambling Helpline to on-call counselors during non-business hours (outside of Monday-Friday, 9:00 am – 5:00 pm).

When needed, the certified Alliance of Information and Referral Systems (AIRS) specialists that take the Helpline calls will make a ‘warm transfer’ to Ohio licensed clinicians who will be contracted as on-call and who are Gambling Disorder treatment-qualified and knowledgeable of Ohio’s statewide service system, and who will also have in-depth knowledge of their specific regions of the state. Furthermore, the qualified clinicians will be able to use the list of clinicians and service agencies for referrals at Later, the clinicians will make follow-up calls to track individuals who follow-through with an appointment for services.


The Problem Gambling Network of Ohio (PGNO) is looking for approximately ten on-call counselors, reasonably dispersed throughout the regions of the state, to provide triage services to those who request to speak with a gambling counselor after being prompted by AIRS specialists. Calls to the Helpline outside of normal business hours can be crucial and providing services to these callers is critical. On-call counselors will be trained and compensated competitively as contractors of PGNO.

Application Submission

Please complete this electronic application in full and submit no later than end of business Monday, March 30, 2020 via the link below.

Expectations of the Program

  • Mandatory attendance at the Warm Transfer Retreat on May 22, 2020
  • Completion of two Quality Assurance calls per month to the Ohio Problem Gambling Helpline
  • Attendance in-person or via phone for Monthly Meetings with Project Team
Problem Gambling Network of Ohio
355 E. Campus View Blvd., Suite 285
Columbus, Ohio 43235

© Problem Gambling Network of Ohio 2020

Powered by Firespring