Ohio's Warm Transfer Project On-Call Counselor Application Program Overview
Developers and Sponsors of this project include the Ohio Problem Gambling Advisory Board and Ohio for Responsible Gambling (Ohio Casino Control Commission, Ohio Lottery Commission and the Ohio Department of Mental Health and Addiction Services).
Main Purpose of Project
To create and implement a warm transfer process throughout Ohio resulting from calls to the Ohio Problem Gambling Helpline, which operates 24/7/365 days a year.
Goal for On-call Counselor Involvement
To create and implement a warm transfer from the Ohio Problem Gambling Helpline to on-call counselors during non-business hours (outside of Monday-Friday, 9:00 am – 5:00 pm).
When needed, the certified Alliance of Information and Referral Systems (AIRS) specialists that take the Helpline calls will make a ‘warm transfer’ to Ohio licensed clinicians who will be contracted as on-call and who are Gambling Disorder treatment-qualified and knowledgeable of Ohio’s statewide service system, and who will also have in-depth knowledge of their specific regions of the state. Furthermore, the qualified clinicians will be able to use the list of clinicians and service agencies for referrals at www.gamblinghelpohio.org. Later, the clinicians will make follow-up calls to track individuals who follow-through with an appointment for services.